Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unworn, unused, with original tags attached, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at info@wearurbanrayne.com. Once your return is approved, we'll provide instructions on how to send your item back. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at info@wearurbanrayne.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Personal care items
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges. If you'd like a different item, simply return your original purchase and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.
For any questions regarding returns or refunds, contact us at info@wearurbanrayne.com.